Policy
Have You just left the salon and you're not happy with your hair?
Hating your hair is the worst. I have been in your shoes before. I have left a salon hating my hairstyle and the look didn't suit me to the point i wish i went back and got it corrected and told them. Even though i am an hairdresser, i know what it feels like.
If your not happy leaving the salon and to keep it from happening in the future, please do inform myself or a member of staff as we are unaware of what you are thinking of until you let us know.
Every salon have a different policy, but Zeenon Salon are different. If you're not happy with your hair then we invite you back within the week of the appointment to have your hair tweaked for free.
**Please note we cannot correct your hair if you have left the salon and attempted to add a box colour on the treatment or any other products you have applied on your own behalf or from an alternative salon/hairstylist without instructions from Zeenon Salon to do so.**
You can contact the salon on 01132407706 / zeenonsalon@hotmail.com and speak to any of the staff here at Zeenon with your disregard of the outcome upon leaving. We appreciate any feedback and will act upon feedback with the greatest empathy.
Regarding charges: If you call, are not happy and have spoken with the stylist and need a tweak but completely different style and change of mind then will end up charging you.
*Example* if you come in and feel that you need some more cutting off but it’s at your shoulders and then you decided to have a pixie hair cut then this would be a charge due to it been a restyle and not the stylist being at fault.
This also applies for colours so if you get home and in a few days would like a toner on the blonde as it’s a bit bright or brassy; We would be happy to do so free of charge. But if you get home and decide that you must prefer to be back to the previous colour that you where, the charge will also apply.
Zeenon Salon will go through a lot of questions with you. If it’s what you do with your hair in a daytime? what products you use? To how old is your baby? But clients most also speak up due to ourselves not knowing what you want doing with your hair, (we only go upon your request) and how you like your hair and what colour you hate. You can even write on paper what you dont like and what you would like to happen with your hair or a picture from the internet. It can be a long a stressful nervous time in salon waiting for the end result. Zeenon salon will be ecstatic for you to leave feeling you have a new head of hair to bring confidence with yourself.
*At any given moment you can change your colour if in stock and have time for our skin test* A skin test is a requirement and we cannot undergo any treatment without*
Leaving the hair salon with bad hair happens to every salon. But leaving and speaking to the stylist respectful and clear will result in leaving much happier visit with correct taken care of.
Threatening Lawsuits is a costly and time consuming situation from both ends with no legal aid and with hair can take up 3 years to get to court. This manner will NOT be tolerated by our staff with threatening behaviour for *free* treatments or refunds. We will take your feedback and come to the best possible solution that we both agree to.
We at Zeenon salon are happy to help you with any questions or worries and will be happy to help with any corrections needed. We run a professional business and the information we give is for the best possible results with time and passion into our clients.
At Zeenon Salon, we care about you! We want you to walk out of our salon with the best hair you have had from any salon you have been to and your return to us with a new style you want to try.
Thank you and welcome to Zeenon salon.
Hair Extension Policies
READ THE POLICIES BELOW BEFORE BOOKING YOUR HAIR EXTENSION APPOINTMENT OR PAYING YOUR DEPOSIT
CONSULTATIONS
Zeenon Salon requires a consultation! The cost for the consultation is FREE and by appointment only by calling us or emailing.
If a customer decides to move forward with the service, then:
Hair extensions consultation forms are filled out and paperwork is reviewed.
We proceed to match the color and texture of hair extensions to the customer’s natural hair or build a plan to how you want your hair to be.
A deposit is required to book the service.
The remaining balance is due the day of the service or if payment plan a week before appointment for fitting the extensions.
CLIENTS
Clients are responsible to understand and adhere to the following:
Our Pricing
What the requested Extension Service(s) Include
Understanding of Home Care Instructions/Directions
Understand that the client is responsible for Hair Extension Follow up Appointments: Follow Ups are only free in the first 7 days per appointment.
Understanding proper product usage.
Informing Zeenon Salon within 24 hours of any issues.
Children under 16 must have a parent present, and must sign a waiver.
We are not responsible for lost or stolen items or items left in the salon.
HAIR
Our service prices DO NOT include the cost of hair, unless specified in a package/special deal.
Human Hair is provided for purchase by the salon. Call to make sure we have in stock prior to your installation appointment
We are not responsible for any hair purchased, in or outside our salon hair.
All hair is done to your specifications and is non –refundable or exchangeable due to health code violations.
Please allow adequate shipment time for any pre-ordered hair. Failure to do so will result in appointment cancellation.
All payments for hair must be paid for before the hair order is placed.
There is an additional charge for using more than two bundles/packs of hair and for double-tracking or triple tracking
BRING YOUR OWN PURCHASED HAIR
If you are not purchasing hair from Zeenon salon you must bring your own hair.
If the client prefers to bring in their own purchased hair it is recommended that the client has the hair available 48 hours prior to their requested appointment day/time.
BOOKING
Zeenon Salon book by appointment only. Please call us on 0113 2407706 to check availability or email zeenonsalon@hotmail.com
Due to a large clientele it is strongly suggested that all appointments are booked 2-3 weeks in advance.
Appointments can only be guaranteed upon receiving a required deposit.
DEPOSITS
Deposits are required for all Hair Extension services, and due upon booking your appointment.
Deposits can be made via cash in the salon
Deposit for Hair, service, final balances, and materials are non-refundable as that money goes towards the purchase of materials from suppliers
.
PAYMENTS
Services are paid in full upon arrival to install appointments when services are rendered.
For Clients on our Payment Plan 100% of the total balance is due before scheduling your Hair Extension/ Weave Extension installation appointment.
All and any payments constitute acceptance of our policy/services/prices.
Payments will be collected before services are rendered.
CANCELLATIONS
A 48 hour notice is required for any cancellation or reschedule of a scheduled Extension installation appointment.
The deposit serves as your cancellation fee.
There is a £80.00 Re-booking fee for cancellations and rescheduled appointments under 48 hours.
No shows/untimely cancellations/repeated lateness/missed consultations/missed follow ups will require a Re-booking fee and pre-payment for future appointments.
Remember, if “something comes up” and you will not be able to keep your scheduled appointment, here are a few possible options we can do.
Possibly, modify the appointment.
Possibly, schedule you later in the day
Possibly, schedule an earlier appointment.
You are our guest and we want to try and accommodate you as best we can.
SAME DAY CANCELLATION FEE
Deposits will be forfeited for same day cancellations. Since we operate one client at a time, same day cancellations result in a loss of revenue that could have been gained by another appointment.
RESCHEDULING
Appointments cancelled with less than 48 hours prior to the scheduled appointment will require a £100.00 rescheduling fee
No charge for change of appointment with over 48 hour notice.
CONDUCT
Any inappropriate, threatening, argumentative, disruptive or strange behavior, you will be asked to leave & not return. You will be refused service & not be refunded.
CLIENT SATISFACTION
We are fully committed to delivering our clients the style they envisioned.
If a client is not satisfied with the service received, she/he may schedule a REDO appointment, at no additional charge, within seven (7) days from the client’s original appointment.
There are no refunds – exchange of service for ONLY! The hair and service must be the same!
If a customer leaves the salon and is not satisfied with the services rendered please call us within 24 hours. Zeenon Salon goal is to resolve the issue by fixing the problem.
If the customer does not contact us within 24 hours Zeenon Salon reserves the right to decline fixing the problem or charge regular price for additional services.
If you do not like the service during the process please advise the stylist immediately. Zeenon Salon has a no refund policy on Deposits, Human Hair Extensions or Hair Extension Services performed.
EXTENSION REFUND POLICY
As with all hair extension services, there is NO refund due to the variables and nature of work. Any service issues must be addressed at the time of service for correction.
If your service was not done as per the understanding from the consultation, an adjustment or redo service may be requested; the unsatisfactory portion of the service free of charge within a 1 week period.
REDO/NO REFUND POLICY
If you are dissatisfied with a service you have received, we are happy to provide you the opportunity to return to the salon for us to redo the service within 1 week of the original installation appointment.
Redo’s are scheduled within 1 week of the original service if the calendar permits. We ask that you please call to notify us of a redo request 24 hours after the original service and to schedule the redo within 1 week of the original service. Note: the redo is to be scheduled with the same stylist who provided the service.
After seven (7) days of the original installation appointment any redo requested by the client will be done at normal pricing.
In the case that the stylist has no time available the first available opening will be offered to you
ACCEPTED FORMS OF PAYMENT
New Clients: Cash, Credit Card, or PayPal
Existing Clients: Cash, Credit Card, PayPal, or Personal Checks (pre-approved by Owner)